Jesse Dougherty wrote a fantastic story in the Washington Post that is either a testament to perseverance or encouragement to keep trying to get a human on the line when navigating a phone menu.
As the report explains, a woman wanted to find out if a May 26 game between the Cincinnati Reds and Washington Nationals was being suspended due to rain. Michele Crowl called Nationals Park on behalf of her husband and son, who were at the ballgame waiting out a rain delay and wondering if they should hit the road for a long drive back to Delaware.
She couldn’t get ahold of anyone at the ticket office, compelling her to try a reply that would get her past the automated menu and in touch with an actual person.
“General management office,” Crowl requested, and she had no expectations until a man answered, more than a few hints of surprise in his voice.